The following case studies highlight real customer applications.
Learn how leading companies in Singapore have incorporated the Track N Scan System into their processes to cut costs, enable end-to-end traceability, and ensure accuracy.
Digitising business processes can lead to greater operations control with faster turnaround time at lower costs. Organisations that handle a large number of documents such as NTUC Income often leverage automated systems to scale up their operations.
Income is the only insurance co-operative in Singapore. It was established in 1970 to provide affordable insurance for workers in Singapore and make essential insurance accessible to all Singaporeans regardless of their financial standing. Today, they are a leader in life, health and general insurance. With their wide network of financial planners and partners, they provide insurance products and services to serve the protection, savings and investment needs of over two million customers across all social segments of Singapore.
The typical process for organisations handling policies or confidential personal documents is to first digitise and save the original documents in a central repository system. The physical policies / documents are then packed in boxes and archived in the mainstore for a stipulated number of years. In the event of an audit query, or if there is a need to return the original documents to the owner, staff would need to know exactly where to find the box containing these documents. MuRho’s Track N Scan Solution eradicates the time-consuming process of conducting a manual search. Even if there are thousands of boxes and documents within the store, Track N Scan can easily display the location of all the boxes, as well as the policy / document numbers kept inside each box.
In 1973, the National Trades Union Congress (NTUC) of Singapore launched a supermarket co-operative called NTUC Welcome. It became known as NTUC Fairprice Co-operatie after merging with Singapore Employees Co-operative (SEC) in early eighties.
Today, FairPrice has grown to become the leading supermarket retailer in Singapore. It has a retail network all over Singapore. FairPrice reported the sales of more than S$1.42 billion in the last financial year 2007 and a staff strength of over 5,000
Traditionally, NTUC FairPrice used simplistic competing wired barcode readers to track the codes of products in the stores which lacked the capability of validating the codes read, has no flexibility nor portability, thus limiting usage in the wired areas only.
NTUC FairPrice began to explore the possibility of using powerful barcode reading capable mobile computers for store operations, improve inventory control and tracking, as well as enabling a more intelligent platform for future application development and deployment.
Today, NTUC FairPrice is already reaping the benefits of this intelligent mobile and wireless platform.
A fresh coat of paint with the right color and distinctive paint properties can inject a new lease of life into every living space. And Nippon Paint knows the importance of how the right paints can fulfill the needs of every one of their customers and adding bliss to their living and working spaces.
In the incidents of wrong deliveries, the investigating team traced them to the misreading of color codes by human handlers. Nippon Paint produces about 1,000 tonnes of paint every month, with a stringent ISO 9000 and ISO 14000-compliant process, environment, and resource-centric operation. Since there are literally hundreds of colors (with each having a unique color code) and various types of paints, in varied volume containers (1, 5, 7, and 20 liters respectively), the task of managing the process workflow and production can be daunting on human handlers, many of whom are older workers. Nippon Paint’s core beliefs, being customer-centric and employee-friendly, prompted the company to gather customer feedback in order to streamline its work process and improve its accuracy of delivery.
In the beginning of 2006, Nippon Paint started to make some simple changes by implementing an barcoding system to its operations in Singapore, with the support from MuRho. Nippon Paint’s goal was to improve the accuracy of paint delivery, while reducing administrative work.
Daikin Airconditioning (S) Pte Ltd is one of the leading favorite household brands for airconditioning in Singapore. With multiple awards and accolades under her name, Daikin Singapore was also voted as PMEB’s Most Favorite Air Conditioner Brands.
Daikin Singapore has been one of MuRho Solutions’ pioneering customers since 2006. Over the last 8 years, MuRho has played a pivotal role in scaling up Daikin’s expansion by providing software to automate their logistical operations.
MuRho expertise was called upon when Daikin wanted to automate their warehouse tracking capability with a barcode inventory tracking solution. One of their key requirements was that the MuRho Track N Scan System has to be seamlessly integrated with their SAP system.
MuRho’s capability in complimenting their SAP Inventory Management (IM) Module enabled Daikin Singapore to efficiently track their air conditioners’ inventory & serial numbers in real time through the user of bar code scanners and mobile computers.